COVID-19 Terms & Conditions

&BEYOND is committed to monitoring and amending our approach to travel during these uncertain times by providing guests with both flexibility and security during the COVID 19 pandemic.

This set of terms replace any previous releases and are applicable from 01 February 2021 and remain in place until such time as the restrictions impacting outbound travel from guests home country and/or inbound travel to the destinations in their respective itineraries (in particular those countries where &BEYOND operates) and/or restrictions on operations as a result of government lockdowns are lifted.

Once these conditions are lifted any booking yet to travel or made under the auspices of these Terms and Conditions are subject to &BEYOND‘s standard terms and conditions – Click here. The revised Terms and Conditions only apply to camps and lodges in the &BEYOND portfolio in Africa and South America as well as &BEYOND owned or managed services in Asia, Africa and South America. The Terms and Conditions offered by, and the application of those terms by partner properties and service providers not owned or managed by &BEYOND remain at the sole discretion of these partners and service providers concerned.

NEW BOOKINGS  – MAXIMISING FLEXIBILITY

To provide guests and partners increased flexibility and comfort, &BEYOND is offering the following revised terms for new bookings at all &BEYOND Camps and Lodges:

  • Extension of all 2020 rates into 2021 at all 29 &BEYOND lodges and camps
  • Any booking made 61 days or more prior to arrival may be held provisionally up to 30 days, with the option to extend.
  • Should &BEYOND receive a confirmed booking for the dates/rooms being held provisionally, &BEYOND will request the holder of the provisional space to either confirm or release the booking within 72 working hours. Should &BEYOND receive no response to this request the booking will be automatically released.
  • Cancelling a confirmed Independent Traveller/s reservation for the named COVID-19 reasons listed below, is subject to the following:

 

Between Confirmation and 48hrs prior to arrival Credit to the value of monies paid for future travel into any property within the &BEYOND portfolio or 100% Refund of monies paid for &BEYOND lodges and camps less any applicable fees
Between 48hrs and arrival Credit to the value of monies paid for &BEYOND lodges and camps for future travel into any property within the &BEYOND portfolio
Cancellation during travel 50% credit for any unused nights at &BEYOND lodges or camps for future travel into any property within the &BEYOND portfolio

 

The Fine Print:

  • These terms exclude all Groups (15 or more guests) and series bookings unless otherwise negotiated and agreed. Unless otherwise agreed &BEYOND’s standard Terms and Conditions will apply for Groups or series bookings.
  • These terms specifically relate to &BEYOND owned and operated services only. &BEYOND endeavours to work with our partner properties and service providers to secure the most flexible terms possible. However, all amendments, reductions, refunds and cancellation policies of partner properties and service providers will be determined at the sole and unfettered discretion of the partner properties and service providers utilized in any itinerary.
  • Due to the fluidity of the global situation, &BEYOND requests that bookings made under these Terms and Conditions delay making any decisions until 60 days prior to travel concerning postponement, cancellation or refunds. Requests for consideration outside of 60 days are at &BEYOND’s discretion.
  • Where a refund is requested, these payments will be made less any applicable bank charges.
  • Notifications to defer or cancel should be sent to &BEYOND in writing. This notification must be received between 60 and 14 days from travel.
  • &BEYOND reserves the right to recover any costs it incurred in preparation for the guests arrival should notification be received between 14 days and date of arrival where:
    • There has been no change to either the outbound or inbound travel restrictions between 60 and 14 days;
    • The traveller has not tested positive for COVID 19 or is not in quarantine 14 days prior to travel;
    • The traveller’s flights have not been cancelled by the air carrier or flights have been cancelled but the re-routing of flights is possible.

Cancellation of a booking with no penalty only applies where one or more of the following named COVID-19 reasons for cancellation impacts travel:

  • The government of the guest’s country of residence restricts all but essential travel;
  • The destination/s the guests are travelling to are under official government imposed lock-down which prohibits guests from traveling;
  • If the government of the destination/s in which the &BEYOND lodges or camps are located has declared that no visas will be issued to travellers from the guest’s country of residence;
  • The destination/s have no formal lock-down but have closed their border either to international travellers or to travellers from the guest’s country of residence;
  • International flights are cancelled with no alternative routing available to reach the destination/s in the itinerary;
  • The guest has contracted COVID-19 and is under treatment or is in quarantine for COVID-19 within 72 hours of travel.

Other:

  • Any reason for cancellation not listed above may be construed as disinclination to travel and &BEYOND’s standard cancellation Terms and Conditions will apply.
  • If some but not all of the destinations are impacted by any of the listed reasons the guest will be offered the option to re-route their itinerary to another &BEYOND destination or camp. Any increase in costs as a result of the changes made, guests will be required to settle in full. If there is a decrease in costs as a result of the changes the guest will be refunded or that amount can be held as a credit for future travel.
  • &BEYOND reserves the right to ask for any reasonable evidence, written statements and/or supporting documents.
EXISTING BOOKINGS THAT WOULD LIKE TO POSTPONE TRAVEL TO A FUTURE DATE

In order to accommodate this recognised Force Majeure event and the resulting varying worldwide travel restrictions, guests may elect to postpone their travel for up to a year after the original travel date, 60 days prior to travel and carry forward up to 100% of the booking’s value* to the future booking. If the Force Majeure event is still impacting on travel at the time of the postponed booking’s new travel dates, guests will be able to postpone their travels for a further year. Should a guest elect to cancel their booking then &BEYOND will charge for costs incurred which may be higher than the initial deposit used to secure the booking.

Due to the fluidity of the global situation, &BEYOND requests that bookings made under these Terms and Conditions delay making any decisions until 60 days prior to travel concerning postponement, cancellation or refunds. Requests for consideration outside of 60 days are at &BEYOND’s discretion.

Notifications to defer or cancel should be sent to &BEYOND in writing. This notification must be received between 60 and 14 days from travel.

&BEYOND reserves the right to recover any costs it incurred in preparation for the guests arrival should notification be received between 14 days and date of arrival where:

  • There has been no change to either the outbound or inbound travel restrictions between 60 and 14 days;
  • The traveller has not tested positive for COVID 19 or is not in quarantine 14 days prior to travel;
  • The traveller’s flights have not been cancelled by the air carrier or flights have been cancelled but the re-routing of flights is possible.
*Booking Value
  • The booking value carried forward will be calculated, less any government mandated costs, or non-&BEYOND owned or operated services, whose terms are not aligned to &BEYOND’s.
  • At the time of deferment, &BEYOND will clearly communicate what costs are not recoverable and deduct those from the future booking credit.
  • We continue to engage with our partners to align with the terms as set out above but our partners do so at their sole discretion.
  • 2020 rates will be honoured for new travel dates up to and including 31 December 2021.
  • If are considering postponing an existing booking to 2022, please contact your travel specialist to enquire about potential rate changes.
  • Should the future booking be for travel in a different season, or availability of services means that the costs of the logistics, activities, or accommodation has increased, those price changes will be passed on.
  • Applied Special Offers may not be applicable on the deferred reservation.
THINKING ABOUT CANCELLING YOUR EXISTING CONFIRMED BOOKING?

Electing to cancel a confirmed booking based on the current level of uncertainty is understandable but our advice is to carefully consider before doing so. Lodging and service providers across Africa, Asia and South America may elect to impose their normal Terms and Conditions or recover costs they have incurred. This may result in any deposits or funds paid being unrecoverable. At this time deferral remains the best outcome to ensure funds paid are retained for future use.

If you have already deferred your booking to a future date or have deferred your booking multiple times and then elect to cancel your booking, &BEYOND will assess the fees applicable against the original travel dates and the revised travel dates. The fees charged for services that are owned or managed by &BEYOND included in the booking will be the stricter of the two. The Terms and Conditions of our partner properties or service providers and how they are applied remain at that partner’s sole discretion. Should you be unsure how this applies to your booking please speak with your travel specialist.

TRAVEL INSURANCE

As flexible as &BEYOND is being in relation to future travel, we highly recommend that guests take out comprehensive travel insurance, including “cancel for any reason” (where still available) to ensure any funds lost can be recovered.

GENERAL

Unless otherwise specified:

  • Our partner properties and service providers Terms and Conditions and how they are applied to a booking remains at that partners sole discretion.
  • Terms are valid for FIT travel only and exclude all pre-negotiated Groups or Series travel.

Any variations from the above Terms and Conditions are at &BEYOND’s discretion and &BEYOND reserves the right to amend or withdraw the Terms and Conditions without prior notice.

COVID-19 &BEYOND DISCLAIMER OF LIABILITY

23 July 2020. When travelling with &BEYOND your safety is of paramount importance to us. We have implemented various COVID-19 related safety measures, processes and procedures (“Infectious Diseases: Health and Safety Protocol”) at our lodges and camps to ensure we create an environment that is both safe and hygienic when you stay with us. Our protocols were developed by taking guidance from guidelines and hygiene policies prescribed and published by the World Health Organisation, the South African National Department of Health, the National Institute for Communicable Diseases of South Africa and all the relevant health authorities of the destinations we operate in. Should you wish to view our Infectious Diseases: Health and Safety Protocol, Click Here

Your itinerary may include accommodation services at properties (i.e. accommodation at non &BEYOND branded lodges and/or camps) and/or ancillary services such as transfers, tours, and activities that will not be provided by &BEYOND but by independent third party owners and/or operators that are not owned and/or managed by &BEYOND (“Third Party Service Providers”). Whilst all Third Party Service Providers of &BEYOND have committed to implement similar processes and procedures as to our Infectious Diseases: Health and Safety Protocol to try and protect guests making use of their services, &BEYOND is not in a position to validate or dictate their health and safety protocols which will vary between Third Party Service Providers.

As a result, we cannot confirm the standard to which Third Party Service Providers protocols adhere to and as such we cannot accept any form of liability (in the broadest terms) should you (or any member of your party) contract an infectious disease (including COVID-19) when using the services of a Third Party Service Provider. The same will apply in respect of public areas (i.e. landmarks, public venues, sightseeing venues, etc.) which you may wish to visit whilst staying at either our lodges / camps or properties owned by Third Party Service Provider as neither &BEYOND nor Third Party Service Providers have any control over health and safety protocols followed at public areas or any action(s) of a member of the public which may cause an infection of an infectious disease.

As with any protocol the measure of success in implementing a process or procedure under a protocol will be determined by the level of compliance and adherence to the relevant processes and procedures prescribed by the relevant protocol. Whilst &BEYOND will ensure full compliance by its management, employees and contractors with the Infectious Disease: Health and Safety Protocol, &BEYOND cannot accept any liability in the event of a guest(s) contracting an infectious disease (including COVID-19) as a direct or indirect result of complying or adhering to &BEYOND’s Infectious Diseases: Health and Safety Protocol.

For any enquiries, please contact the Travel Specialist who made your booking or mail &BEYOND at enquiries@andBeyond.com

 

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