COVID-19 Terms & Conditions

&Beyond is committed to monitoring and amending our approach to travel, providing guests both flexibility and security during COVID 19.

These set of terms replace any previous releases and are applicable from 20 August 2020. They remain in place until such time as restrictions impacting outbound travel from guests home country and/ or inbound travel to the destinations in their respective itineraries (in particular countries or advisories in place in &Beyond’s countries of operation) and/ or restrictions on operations as a result of government lockdowns are lifted.

Once these conditions have lifted any booking yet to travel or made under the auspices of these terms and conditions are subject to &Beyond‘s standard terms and conditions – Click here.

Our revised terms and conditions apply to camps and lodges in the &Beyond portfolio, in Africa and South America as well as &Beyond owned or managed services in Asia, Africa and South America. Terms and conditions of our partner properties and how they are applied remain at the partner’s sole discretion.

NEW BOOKINGS  – MAXIMISING FLEXIBILITY

To provide guests and partners increased flexibility and comfort, &Beyond is offering the following revised options for travel to all &Beyond Camps and Lodges:

  • Extension of all 2020 rates into 2021 for both existing and new bookings at all 29 andBeyond lodges and camps
  • Any booking made 61+ days prior to arrival may be held for 30 days, with the option to extend for an additional 30 days. We reserve the right to revert to our standard provisional hold policy at our discretion.
  • Should &Beyond receive a confirmed request for the dates/rooms being a confirmation with a deposit within 5 working days will be required or the rooms held should be released.
  • Cancelling a confirmed Independent Traveller/s reservation &Beyond will have the following applied:

 

Between Confirmation and 48 hours prior to arrivalCredit to the value of monies paid for future travel into any property within the &Beyond portfolio or 100% Refund of monies paid
Between 48 and arrivalCredit to the value of monies paid for future travel into any property within the &Beyond portfolio
Cancellation during travel50% credit for any unused nights for future travel into any property within the &Beyond portfolio

The Fine Print:

  • The offer excludes all Groups (15 or more guests) and series bookings unless otherwise negotiated and agreed. The terms negotiated for these bookings apply.
  • Specifically relate to &Beyond owned and operated services. &Beyond endeavours to work with our partner properties to secure the most flexible terms possible. However, all amendments, reductions, refunds and cancellation policies of partner properties will be determined at the sole and unfettered discretion of the partner properties utilized in any itinerary.
  • Confirmed booking held, made under these terms, are required to wait until 60 days prior to the travel date before making a decision to postpone, cancel and request a refund or continue travel.
  • Refunds will be affected less bank charges incurred.
  • Notification should be sent to &Beyond in writing of intent to postpone or cancel between 60 and 14 days from travel.
  • Where notification is received between 14 days and date of arrival where:
    • No change to either outbound or inbound travel restrictions have occurred in those 14 days;
    • The traveller has not tested positive for COVID -19 or is in quarantine in those 14 days;
    • where the travellers flights have not been cancelled by the air carrier in those 14 days;

Then, &Beyond reserves the right to recover any costs it incurred in preparation for the guests arrival.

These revised terms only apply to COVID-19 named reasons for cancellation, which include:

  • The government in the guest’s country of residence restricts all but essential travel;
  • Level 3 travel restrictions are imposed on the destination by the guest country of residence;
  • The destinations the guest is travelling to are under official government sanctioned lock-down that prohibits guests from traveling;
  • The destinations have no formal lock-down but have closed their border either to international travellers or to travellers from the guest’s country of residence;
  • International flights are cancelled with no alternative routing available for guest to use to reach the destinations in the itinerary;
  • The guest has contracted COVID-19 and under treatment or is in quarantine for COVID-19 within 72 hours of travel.
  • Any reason for cancellation not listed or may be construed as disinclination to travel , &Beyond standard cancellation terms and conditions apply.
  • If some but not all of the destinations are impacted the guest will be offered the option to re-route into other &Beyond destinations and camps, refunded or held as a credit according to the revised policy as in place relating to &Beyond and its preferred partners.
  • For all reasons listed above &Beyond reserves the right to ask for any reasonable evidence, written statements and or supporting documents.
CONFIRMED BOOKINGS TRAVELLING FROM 15 MAY 2020

In order to accommodate this recognised Global Force Majeure event and the resulting varying worldwide travel restrictions, we have provided guests the following options – postpone travel up to a year after the original travel date and carry forward 100% of the booking’s value* to the future booking. Should a guest elect to cancel the booking then &Beyond will charge for costs incurred in which may be higher than the initial deposit used to secure the booking.

We are communicating with all affected guests and trade partners to advise them on government restrictions on travel.

CONFIRMED BOOKINGS THAT ARE DUE TO TRAVEL AFTER 1 OCTOBER 2020

Given the fluidity of global events, we recommend guests not make a decision until 60 days prior to the confirmed travel date. Deferral of any booking scheduled to prior to 60 days from travel will be considered at &Beyond‘s discretion.

Where the same global conditions (varying worldwide travel restrictions) exist 60 days prior to the start date of the itinerary, then guests may consider postponing their bookings up to a year after the original travel date and carry forward 100% of the booking’s value* to the future booking.

Guests/ travel partners must notify &Beyond of their/their guests intent to defer between 60 and 14 days from travel Where notification is received between 14 days and date of arrival where:

  • No change to either outbound or inbound travel restrictions have occurred in those 14 days;
  • The traveller has not tested positive for COVID -19 or is in quarantine in those 14 days;
  • where the travellers flights have not been cancelled by the air carrier in those 14 days;

Then, &Beyond reserves the right to recover any costs it incurred in preparation for the guests arrival

*Booking Value

  • The booking value carried forward will be calculated, less any government mandated, regulatory imposed, or non-&Beyond owned or operated services, whom have not matched our terms.
  • At the time of deferment, &Beyond will clearly communicate what costs are not recoverable and deducted from the credit that can be used on the future booking.
  • We continue to engage with our partners to align with the terms as set out above.
  • 2020 rates will be honoured for new travel dates up to and including 31 December 2021
  • Should the future booking be for travel in a different season, or availability of services means that the costs of the logistics, activities, or accommodation has increased, the traveller will be liable for the difference in costs associated with the new trip.
  • Applied Special Offers may not be applicable on the new reservation.
THINKING ABOUT CANCELLING YOUR EXISTING CONFIRMED BOOKING?

Electing to cancel a booking based on the current level of uncertainty is understandable but our advice to guests is not to do so. Travel operators across Africa, Asia and South America may elect to impose either normal terms and conditions or costs incurred prior to the onset of the force majeure event. This may result in any deposits or monies paid being unrecoverable. At this time deferral remains the best outcome to ensure monies paid* are retained for future use.

Should a booking defer now and then elect to cancel later &Beyond will assess the cancellation restrictions against the original dates and revised dates of all services owned included in the booking. The stricter of the two policies will apply. The terms and conditions of our partner properties and how they are applied remain at that partner’s sole discretion. Should you be unsure how this applies to your booking please speak with your travel specialist.

TRAVEL INSURANCE

As flexible as &Beyond is being in relation to future travel, we highly recommend that guests take out comprehensive travel insurance; including “cancel for any reason” (where still available) to ensure any funds lost can be recovered.

GENERAL
  • Excluded, unless otherwise specified, are 3rd party partner properties and their services.
  • Terms are valid for FIT travel and exclude all pre-negotiated Group or Series travel.
  • Any variations from the above terms and conditions are at &Beyond’s discretion and &Beyond reserves the right to amend or withdraw the terms and conditions without prior notice.
COVID-19 &Beyond Disclaimer of Liability

23 July 2020: When travelling with &Beyond your safety is of paramount importance to us. We have implemented various COVID-19 related safety measures, processes and procedures (“Infectious Diseases: Health and Safety Protocol”) at our lodges and camps to ensure we create an environment that is both safe and hygienic when you stay with us, which protocol was developed by taking guidance from guidelines and hygiene policies prescribed and published by the World Health Organisation, the South African National Department of Health, the National Institute for Communicable Diseases of South Africa and all the relevant health authorities of the destinations we operate in. Should you wish to view our Infectious Diseases: Health and Safety Protocol, Click Here

Your itinerary may include accommodation services at properties (i.e. accommodation at non &Beyond branded lodges and /or camps) and / or ancillary services such as transfers, tours, and activities that will not be provided by &Beyond but by independent third party owners and / or operators that are not owned and / or managed by &Beyond (“Third Party Service Providers”). Whilst all Third Party Service Providers of &Beyond have committed to implement similar processes and procedures as to our Infectious Diseases: Health and Safety Protocol to try and protect guests making use of their services, &Beyond is not in a position to validate or dictate their health and safety protocols which will vary between Third Party Service Providers. As a result we cannot confirm the standard to which Third Party Service Providers protocols adhere to and as such we cannot accept any form of liability (in the broadest terms) should you (or any member of your party) contract an infectious disease (including COVID-19) when using the services of a Third Party Service Provider. The same will apply in respect of public areas (i.e. landmarks, public venues, sightseeing venues, etc.) which you may wish to visit whilst staying at either our lodges / camps or properties owned by Third Party Service Provider as neither &Beyond nor Third Party Service Providers have any control over health and safety protocols followed at public areas or any action(s) of a member of the public which may cause an infection of an infectious disease.

As with any protocol the measure of success in implementing a process or procedure under a protocol will be determined by the level of compliance and adherence to the relevant processes and procedures prescribed by the relevant protocol. Whilst &Beyond will ensure full compliance by its management, employees and contractors with the Infectious Disease: Health and Safety Protocol, &Beyond cannot accept any liability in the event of a guest(s) contracting an infectious disease (including COVID-19) as a direct or indirect result of complying or adhering to &Beyond’s Infectious Diseases: Health and Safety Protocol.

For any enquiries please contact the Travel Specialist who made your booking or mail &Beyond at enquiries@andBeyond.com