Travel in times of uncertainty

Keeping you inspired and informed as we navigate COVID-19 together

TRAVEL READY DESTINATIONS | &BEYOND CONNECT | NEW BOOKINGS | EXISTING BOOKINGS | COVID-19 PROTOCOLS | COMMUNITIES & CONSERVATION

When humankind rallies in the face of adversity; we have proved our resourcefulness, our courage and, most of all, the ability to showcase the empathy that defines our humanity.

The spread of COVID-19 (the coronavirus) has once again tested our resilience, and we would like to take this opportunity to extend our thoughts to those who have been affected. The rapidly changing situation with regards to COVID-19 has affected people, businesses and economies everywhere. It is difficult not to be overwhelmed with impact on such a massive scale and our thoughts go out to all those affected, whether in terms of health or their daily income.

In troubling times such as this, we can take to heart that we have faced challenges like coronavirus before – and we have prevailed.

SO, HOW DO WE MOVE FORWARD AND CONTINUE TO PROVIDE EXTRAORDINARY TRAVEL EXPERIENCES?

In this context, &Beyond’s priority remains the wellbeing and safety of all our guests and staff, as well as the communities surrounding our lodges. While it is difficult to plan in the long term, as things remain in a constant state of flux, we have put together a plan that we believe allows our guests a measure of certainty for the future, while still allowing us to care for the land, wildlife and people that depend on us.

Travel Ready Destinations

COVID-19 UPDATES

It’s important that you get the latest information from reputable sources. The World Health Organisation’s Situation Reports are our resources for all things COVID-19 related.

TRAVEL READY DESTINATIONS

Follow the below to keep tabs on which of our destinations of operation are open to international travellers.
Additionally, bookmark the following useful reference for the latest Travel Advisories from Global Rescue – our travel insurance provider.

Namibia

✅ International Borders Open with restrictions

Guests of all nationalities are welcome. All arriving guests must have a PCR COVID-19 negative certificate taken no more than 7 days prior to arrival. If the PCR COVID-19 test is older than 7 days, guests will be subjected to supervised quarantine at a designated quarantine facility for a period of 7 days.

Zambia

✅ International Borders Open with restrictions

All arriving guests must have a COVID-19 negative certificate taken no more than 7 days prior to arrival. Guests may be requested to undergo a further PCR test on arrival if they have a temperature equal to or higher than 38°C and/or appear to be symptomatic. Guests are to monitor themselves for 14 days post arrival and report any symptoms immediately.

South Africa

✅ International Borders Open with restrictions

Guests of all nationalities are welcome subject to visa requirements and Covid-19 protocols. Guests must produce a negative PCR test that is not older than 72 hours from the time of departure from the country of origin to South Africa. This must be issued by a laboratory with its name indicated on the test results, while digital forms of the test are being accepted at ports of entry we recommend that guests should travel with a printed certificate that can be presented if required. Please note that children under five years of age are not required to present a negative PCR test on arrival in South Africa.

 

Zimbabwe

✅ International Borders Open with restrictions

Guests will be required to have a PCR COVID-19 Clearance Certificate issued by a recognised facility no more than 48 hours before departure. Guests may be requested to undergo a further PCR test on arrival if they appear to be symptomatic.

Botswana

✅ International Borders Open with restrictions

A guest entering and exiting Botswana must have a valid PCR negative test no older than 72 hours. Guests will be screened for COVID-19 symptoms upon entry. Guests symptomatic upon arrival will be required to undertake mandatory testing and possible isolation and or quarantine.

Mozambique

✅ International Borders Open with restrictions

Guests will not be required to quarantine on arrival if they present a negative PCR test for COVID-19 from the preceding 72 hours. Children up to the age of 11 are exempt from the test requirement to enter Mozambique. Guests who do not present a negative COVID-19 will need to self-isolate for 14 days.

Kenya

✅ International Borders Open with restrictions

Guests from countries approved for travel must be in possession of a medical certificate showing a negative PCR COVID-19 test received no more than 96hrs before arrival in Kenya

Rwanda

✅ International Borders Open with restrictions

Visitors must take a COVID-19 RT-PCR  test in the country of origin at an ISO certified laboratory, 72 hours before travel commences to Rwanda.  Visitors will take a second test upon arrival in Kigali. They will be expected to isolate and wait up to 24 hours (8 hours for tourists) for results of the second test at designated hotels in Rwanda.

Tanzania

✅ International Borders Open with restrictions

We recommend that all guests travelling to Tanzania be in possession of a medical certificate showing a negative PCR COVID-19 test.

Uganda

✅ International Borders Open with restrictions

Guests must have had a negative PCR COVID 19 test done within 120 hours before arrival in Uganda.

Mauritius

❌ International Borders Closed

Maldives

✅ International Borders Open with restrictions

Stay limited to a single property. No island hopping. Test on arrival with self-quarantine in hotel until result received. UK travelers subject to 14 days quarantine on return. All travelers must submit a Health Declaration Form 24 hours before arrival.  Masks are mandatory.

Seychelles

✅ International Borders Open with restrictions

Permitted countries for guests to the Seychelles have been divided into 2 categories, with different protocols. All protocols can be referenced here

India

❌ International Borders Closed

All visa holders except Tourist Visa, eVisa and Medical Visa can now travel to and from India using the ‘bubble’ flights only. All travelers need to submit a self-declaration form online. No travellers from UK and South Africa. 7-14 day mandatory quarantine applies.

Sri Lanka

✅ International Borders Open with restrictions

There is no minimum stay. Mandatory PCR test on arrival. Each passenger has to carry a Health Declaration Form. Approx 80 ‘Safe & Secure’ hotels have been approved for guest accomodation. Pre Booked  PCR tests on arrival, and Covid Insurance are mandatory. PCR tests are mandatory after every 7 days,  and have to be prepaid.

Bhutan

❌ International Borders Closed

Closed until late 2021.
Bhutan has just had a country wide lockdown.
Bhutan has a 21 day quarantine for returning nationals.
No visas being issued.

Nepal

✅ International Borders Open with restrictions

Air borders are open. RA, H9 (Himalayan), AI, QR, and TK operating.
Land borders remain closed.
Limited trekking and mountaineering permits are being issued.
Visas are available on arrival. 7 day quarantine for all arrivals.
All travelers must have PCR test less than 72 hours old.

Ecuador

✅ International borders open

Upon arrival at airports in Ecuador, there will be random, rapid antigen tests on guests over 14 years of age. In the case of a positive antigen test, guests will be required to isolate for 10 days at their own expense in government-approved accommodation. Guests arriving from the United Kingdom, Australia, South Africa and countries of the European Union (EU) must present a negative COVID-19 result, made within 10 days prior to the trip at the time of their arrival at Quito and Guayaquil airports. In addition, compliance with Mandatory Preventive Isolation (MPI) will be required in previously agreed hotels for five days in Ecuador. The flight capacity for international flights is back to normal.

Chile

⚠️ International borders open with restrictions

Guests could be subject to a Coronavirus (COVID-19) test upon arrival. Guests who enter the country must carry out a 10-day quarantine (regardless of their nationality, if they are Chilean or resident). They will be released from quarantine with a negative PCR result, which can be taken from the seventh day of quarantine onwards. In addition, they must present a negative PCR test, carried out up to 72 hours before boarding the last flight to Chile. Guests must carry travel insurance with a minimum coverage of USD 30,000 to cover of all expenses originated by Coronavirus (COVID-19). Flights from the United Kingdom to Chile are suspended.

Peru

⚠️ International borders open with restrictions

Guests must have a medical certificate with a negative Coronavirus (COVID-19) RT-PCR test result issued at most 72 hours before departure from the first embarkation point; or an antigen test result; or an epidemiological medical discharge certificate. This does not apply to guests younger than 12 years. All guests who arrive in the country are quarantined for 14 days and the date of isolation will be counted from the day of their arrival in the country. The test must be uploaded at http://e-notificacion.migraciones.gob.pe/dj-salud/ Guests must complete an “Affidavit of Health and Geolocation Authorization” at http://e-notificacion.migraciones.gob.pe/dj-salud/ 72 hours before departure. The authorised capacity of the Inca citadel of Machu Picchu, located in Cusco, is able to receive a maximum of 1,116 visitors per day, a figure that represents 50% of its capacity.

Argentina

❌ International borders closed until 12 March

Guests must sign a digital affidavit to enter the country and have health insurance to cover any COVID-19 expenses. This does not apply to nationals and residents of Argentina. Guests must present a medical certificate with a negative COVID-19 PCR test result issued at most 72 hours before departure from the first embarkation point, not applicable to guests younger than six years old. All guests will be subject to seven to 10 quarantine days. Nationals and residents of Bolivia, Brazil, Chile, Paraguay and Uruguay are no longer allowed to enter.

&Beyond Connect

A virtual care package from our family to yours

Fernweh. Literally translated, it means ‘far-sickness’ (‘fern’ meaning ‘far’ and ‘weh’ meaning ‘pain’). As opposed to homesickness, fernweh is an ache for distant places and a constant, insatiable craving for travel.

Nothing feeds our fernweh and our need for meaningful connections more than travel. So, while the exhilarating world of travel remains (temporarily) on hold, &Beyond Connect is our virtual care package to you. So, what’s in this virtual collection?

Made with love by a tribe of travel addicts and wildlife enthusiasts, we hope this virtual ‘pick-you-up’ will keep you entertained, make you smile and encourage you to dream until we can reconnect again in person.

WILDwatch Live

We're bringing the wilderness to you

New bookings with &Beyond – Our Certainty promise

&BEYOND is committed to monitoring and amending our approach to travel during these uncertain times by providing guests with both flexibility and security during the COVID-19 pandemic.

This set of terms replace any previous releases and are applicable from 01 February 2021 and remain in place until such time as the restrictions impacting outbound travel from guests home country and/or inbound travel to the destinations in their respective itineraries (in particular those countries where &BEYOND operates) and/or restrictions on operations as a result of government lockdowns are lifted.

Once these conditions are lifted, any booking yet to travel or made under the auspices of these Terms and Conditions are subject to &BEYOND’s standard Terms and Conditions.
The revised Terms and Conditions only apply to camps and lodges in the &BEYOND portfolio in Africa and South America as well as &BEYOND owned or managed services in Asia, Africa and South America. The Terms and Conditions offered by, and the application of those terms by partner properties and service providers not owned or managed by &BEYOND remain at the sole discretion of these partners and service providers concerned.

NEW BOOKINGS  – MAXIMISING FLEXIBILITY

To provide guests and partners increased flexibility and comfort, &BEYOND is offering the following revised terms for new bookings at all &BEYOND Camps and Lodges:

  • Extension of all 2020 rates into 2021 at all 29 &BEYOND lodges and camps
  • Any booking made 61 days or more prior to arrival may be held provisionally up to 30 days, with the option to extend.
  • Should &BEYOND receive a confirmed booking for the dates/rooms being held provisionally, &BEYOND will request the holder of the provisional space to either confirm or release the booking within 72 working hours. Should &BEYOND receive no response to this request the booking will be automatically released.
  • Cancelling a confirmed Independent Traveller/s reservation for the named COVID-19 reasons listed below, is subject to the following:

 

Between Confirmation and 48hrs prior to arrivalCredit to the value of monies paid for future travel into any property within the &BEYOND portfolio or 100% Refund of monies paid for &BEYOND lodges and camps less any applicable fees
Between 48hrs and arrivalCredit to the value of monies paid for &BEYOND lodges and camps for future travel into any property within the &BEYOND portfolio
Cancellation during travel50% credit for any unused nights at &BEYOND lodges or camps for future travel into any property within the &BEYOND portfolio

 

The Fine Print:

  • These terms exclude all Groups (15 or more guests) and series bookings unless otherwise negotiated and agreed. Unless otherwise agreed &BEYOND’s standard Terms and Conditions will apply for Groups or series bookings.
  • These terms specifically relate to &BEYOND owned and operated services only. &BEYOND endeavours to work with our partner properties and service providers to secure the most flexible terms possible. However, all amendments, reductions, refunds and cancellation policies of partner properties and service providers will be determined at the sole and unfettered discretion of the partner properties and service providers utilized in any itinerary.
  • Due to the fluidity of the global situation, &BEYOND requests that bookings made under these Terms and Conditions delay making any decisions until 60 days prior to travel concerning postponement, cancellation or refunds. Requests for consideration outside of 60 days are at &BEYOND’s discretion.
  • Where a refund is requested, these payments will be made less any applicable bank charges.
  • Notifications to defer or cancel should be sent to &BEYOND in writing. This notification must be received between 60 and 14 days from travel.
    • There has been no change to either the outbound or inbound travel restrictions between 60 and 14 days;
    • The traveller has not tested positive for COVID 19 or is not in quarantine 14 days prior to travel;
    • The traveller’s flights have not been cancelled by the air carrier or flights have been cancelled but the re-routing of flights is possible. &BEYOND reserves the right to recover any costs it incurred in preparation for the guests arrival should notification be received between 14 days and date of arrival where:

Read our full COVID-19 Terms and Conditions.

Existing bookings with &Beyond

EXISTING BOOKINGS THAT WOULD LIKE TO POSTPONE TRAVEL TO A FUTURE DATE

In order to accommodate this recognised Force Majeure event and the resulting varying worldwide travel restrictions, guests may elect to postpone their travel for up to a year after the original travel date, 60 days prior to travel and carry forward up to 100% of the booking’s value* to the future booking. If the Force Majeure event is still impacting on travel at the time of the postponed booking’s new travel dates, guests will be able to postpone their travels for a further year. Should a guest elect to cancel their booking then &BEYOND will charge for costs incurred which may be higher than the initial deposit used to secure the booking.

Due to the fluidity of the global situation, &BEYOND requests that bookings made under these Terms and Conditions delay making any decisions until 60 days prior to travel concerning postponement, cancellation or refunds. Requests for consideration outside of 60 days are at &BEYOND’s discretion.

Notifications to defer or cancel should be sent to &BEYOND in writing. This notification must be received between 60 and 14 days from travel.

&BEYOND reserves the right to recover any costs it incurred in preparation for the guests arrival should notification be received between 14 days and date of arrival where:

  • There has been no change to either the outbound or inbound travel restrictions between 60 and 14 days;
  • The traveller has not tested positive for COVID 19 or is not in quarantine 14 days prior to travel;
  • The traveller’s flights have not been cancelled by the air carrier or flights have been cancelled but the re-routing of flights is possible.
*Booking Value
  • The booking value carried forward will be calculated, less any government mandated costs, or non-&BEYOND owned or operated services, whose terms are not aligned to &BEYOND’s.
  • At the time of deferment, &BEYOND will clearly communicate what costs are not recoverable and deduct those from the future booking credit.
  • We continue to engage with our partners to align with the terms as set out above but our partners do so at their sole discretion.
  • 2020 rates will be honoured for new travel dates up to and including 31 December 2021.
  • If are considering postponing an existing booking to 2022, please contact your travel specialist to enquire about potential rate changes.
  • Should the future booking be for travel in a different season, or availability of services means that the costs of the logistics, activities, or accommodation has increased, those price changes will be passed on.
  • Applied Special Offers may not be applicable on the deferred reservation.

Read our full COVID-19 Terms and Conditions.

COVID-19 Protocols

We’re making no exceptions with our COVID-19 Protocols to ensure we still go beyond the expected

Download our COVID-19 Protocol FAQ's

Community Resilience to COVID-19

COVID-19 is on the move – at warp speed – and Africa’s vulnerable communities need our help: none more so than those situated in the remote areas surrounding our lodges. We are supporting our community development partner, Africa Foundation, in its call for assistance.

The various restrictions imposed by the countries where we operate in the context of COVID-19 have forced most of our projects with Africa Foundation to be temporarily suspended. While these will restart as soon as possible, we believe that, in the meantime, it is critical to increase the resilience of rural communities to the threat posted by COVID-19. For this reason, they have re-prioritized a number of projects, particularly those to do with the provision of water. We are also supporting Africa Foundation with their fundraising efforts for:

  • Borehole creation, which will provide clean, safe and accessible water
  • The provision of Hippo Water Rollers, 90 litre barrels that roll easily over the ground, providing an easy means of transport and storage for large volumes of fresh water
  • The provision of basic supplies to clinics in rural areas

To find out more about these initiatives and to donate please click here

CONSERVATION ACTIVITIES

While we believe that protecting rural communities is one of the best things that we can currently do to protect the land and the wildlife, the wildlife-management and conservation activities are continuing at &Beyond lodges during the COVID-19 crisis.

Many of our lodges throughout Africa are situated within national parks, which are run according to government regulations. Recognizing that the security of these reserves will be one of the main challenges faced during this time, we have retained skeleton staff at all our &Beyond lodges and camps. While strict social distancing measures are being applied to ensure the health of these staff members, their presence in the field serves a vital security function. With no tourists and far fewer numbers of vehicles moving through the reserves at the moment, there is currently a far higher risk of poaching, something that we can go a long way towards offsetting by keeping a basic number of staff moving around the reserve.

At private reserves such as Phinda Private Game Reserve in South Africa, where the land is owned and managed by &Beyond, additional security measures have been implemented. In addition our teams are working closely with local community leaders to bring accessible, clean water to rural clinics, orphans and vulnerable children, care centres and homes.

TALK TO US IF YOU ARE CONCERNED

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