Travel in times of uncertainty

Keeping you inspired and informed as we navigate COVID-19 together

TRAVEL READY DESTINATIONS | &BEYOND CONNECT | NEW BOOKINGS | EXISTING BOOKINGS | COVID-19 PROTOCOLS | COMMUNITIES & CONSERVATION

When humankind rallies in the face of adversity; we have proved our resourcefulness, our courage and, most of all, the ability to showcase the empathy that defines our humanity.

The spread of COVID-19 (the coronavirus) has once again tested our resilience, and we would like to take this opportunity to extend our thoughts to those who have been affected. The rapidly changing situation with regards to COVID-19 has affected people, businesses and economies everywhere. It is difficult not to be overwhelmed with impact on such a massive scale and our thoughts go out to all those affected, whether in terms of health or their daily income.

In troubling times such as this, we can take to heart that we have faced challenges like coronavirus before – and we have prevailed.

SO, HOW DO WE MOVE FORWARD AND CONTINUE TO PROVIDE EXTRAORDINARY TRAVEL EXPERIENCES?

In this context, &Beyond’s priority remains the wellbeing and safety of all our guests and staff, as well as the communities surrounding our lodges. While it is difficult to plan in the long term, as things remain in a constant state of flux, we have put together a plan that we believe allows our guests a measure of certainty for the future, while still allowing us to care for the land, wildlife and people that depend on us.

Travel Ready Destinations

COVID-19 UPDATES

It’s important that you get the latest information from reputable sources. The World Health Organisation’s Situation Reports are our resources for all things COVID-19 related.

TRAVEL READY DESTINATIONS

Follow the below to keep tabs on which of our destinations of operation are open to international travellers.
Additionally, bookmark the following useful reference for the latest Travel Advisories from Global Rescue – our travel insurance provider.

Southern Africa

Namibia

✅ International Borders Open with restrictions

All guests must have a negative PCR result not older than 72 hours before boarding their flight to Namibia. If the PCR COVID-19 test is older than 72 hours but not older than 7 days, guests will be subjected to supervised quarantine at a designated quarantine facility for a period of 7 days.

Zambia

✅ International Borders Open with restrictions

All arriving guests must have a COVID-19 negative certificate taken no more than 14 days prior to arrival. Guests may be requested to undergo a further PCR test on arrival if they have a temperature equal to or higher than 38°C and/or appear to be symptomatic. Guests are to monitor themselves for 14 days post arrival and report any symptoms immediately.

South Africa

✅ International Borders Open with restrictions

• Guests of all nationalities are welcome subject to visa requirements and Covid-19 protocols. Guests must produce a negative PCR test that is not older than 72 hours from the time of departure from the country of origin to South Africa. This test must be conducted by a certified medical practitioner and an original (not digital) certificate presented.

Zimbabwe

✅ International Borders Open with restrictions

Guests will be required to have a PCR COVID-19 Clearance Certificate issued by a recognised facility no more than 48 hours before departure. Guests may be requested to undergo a further PCR test on arrival if they appear to be symptomatic.

Botswana

✅ International Borders Open with restrictions

A guest entering and exiting Botswana must have a valid PCR negative test no older than 72 hours. Guests will be screened for COVID-19 symptoms upon entry. Guests symptomatic upon arrival will be required to undertake mandatory testing and possible isolation and or quarantine.

Mozambique

✅ International Borders Open with restrictions

Guests will not be required to quarantine on arrival if they present a negative PCR test for COVID-19 from the preceding 72 hours. Children up to the age of 11 are exempt from the test requirement to enter Mozambique. Guests who do not present a negative COVID-19 will need to self-isolate for 14 days.

East Africa

Kenya

✅ International Borders Open with restrictions

Should someone be identified as potentially having contracted COVID 19 they required to quarantine for 14 days. Should visitors arrive and not have a COVID-19 free certificate, they will be subjected to 14 days quarantine at their cost.

Rwanda

✅ International Borders Open with restrictions

Visitors must take a COVID-19 RT-PCR  test in the country of origin at an ISO certified laboratory, 120 hours before travel commences to Rwanda.  Visitors will take a second test upon arrival in Kigali. They will be expected to isolate and wait up to 24 hours (8 hours for tourists) for results of the second test at designated hotels in Rwanda.

Tanzania

✅ International Borders Open with restrictions

All travellers to Tanzania must present a printed copy of a negative COVID-19 PCR test result certificate within 72 hours of departure. If visitors exhibit any symptoms they will undergo enhanced screening and an RT-PCR test for COVID-19 at a government facility at their own cost.

Uganda

✅ International Borders Open with restrictions

Guests must have had a negative PCR COVID 19 test done within 72 hours before arrival in Uganda.

Indian Ocean Islands

Mauritius

❌ International Borders Closed

Maldives

✅ International Borders Open with restrictions

Stay limited to a single property. No island hopping. Test on arrival with self-quarantine in hotel until result received. UK travelers subject to 14 days quarantine on return. All travelers must submit a Health Declaration Form 24 hours before arrival.  Masks are mandatory.

Seychelles

✅ International Borders Open with restrictions

Permitted countries for guests to the Seychelles have been divided into 2 categories, with different protocols. All protocols can be referenced here

Asia

India

❌ International Borders Closed

International repatriation flights only. No new tourist visas being issued. Foreigners with business visas, health officials, accredited media can now travel into India. All travelers need to submit a self-declaration form online. 7-14 day mandatory quarantine applies.

Sri Lanka

❌ International Borders Closed

14-day institutional quarantine (for repatriation flights) plus 14 days home quarantine. When borders open, min stay 5 days with mandatory PCR test on arrival. No visas on arrival. The online ETA application will now include boxes for the itinerary, hotels booked, DMC details.

Bhutan

❌ International Borders Closed

Closed until early 2021.
Bhutan lockdown eased.
Bhutan has a 21 day quarantine for returning nationals.
No visas being issued

Nepal

❌ International Borders Closed

Air borders open for Nepalese nationals only.
Limited trekking and mountaineering permits are being issued.
Visas are available on arrival.
7 day quarantine for all arrivals.
All travelers must have PCR test less than 72 hours old.

South America

Argentina

✅ International Borders open with restrictions

Borders are open to neighbouring countries of Brazil, Paraguay, Uruguay, Bolivia and Chile and guests will require a negative PCR test. The government have been working on integral protocols for guests to boost tourism in the country.

Peru

⚠️ Opening 25 November with restrictions

From 25 November 2020, 25 new air routes will be re-opened to 11 countries in North America, South America, Central America and the Caribbean. Guests must comply with health protocols and no quarantine is required on arrival. Machu Picchu is open to tourists with limited numbers and trains to/from Machu Picchu are in operation. Archaeological sites and museums are open at 50% capacity.

Chile

⚠️ Opening 23 November with restrictions

Santiago Airport in Chile will be open to international travellers from 23 November. Guests arriving at Santiago Airport will need to provide a negative PCR test, which is less than 72 hours old and an affidavit that details their origin and destination, as well as their health condition. Guests will not have to quarantine and will be able to move freely within the country, however a developing APP will monitor their health condition daily.

Equador

✅ International Borders Open with restrictions

Guests must present a negative Polymerase Chain Reaction test for COVID-19 of 10 days before arrival, however for the Galapagos Islands and Ecuadorian Amazon the PCR must be four days prior to arrival. Guests under 18 years of age may enter Ecuador and Galapagos Islands without a PCR test. International flights operate at 50% capacity.

&Beyond Connect

A virtual care package from our family to yours

Fernweh. Literally translated, it means ‘far-sickness’ (‘fern’ meaning ‘far’ and ‘weh’ meaning ‘pain’). As opposed to homesickness, fernweh is an ache for distant places and a constant, insatiable craving for travel.

Nothing feeds our fernweh and our need for meaningful connections more than travel. So, while the exhilarating world of travel remains (temporarily) on hold, &Beyond Connect is our virtual care package to you. So, what’s in this virtual collection?

Made with love by a tribe of travel addicts and wildlife enthusiasts, we hope this virtual ‘pick-you-up’ will keep you entertained, make you smile and encourage you to dream until we can reconnect again in person.

WILDwatch Live

We're bringing the wilderness to you

New bookings with &Beyond – Our Certainty promise

While much remains uncertain, we believe that the deep human desire to learn and explore means travel will endure. In order to cultivate that desire we have created certainty for new bookings received from 5 May by:

  • Re-working our COVID-19 terms and conditions to provide agility and flexibility around new bookings for &Beyond lodges and camps; by allowing 100% refunds on cancellations up to 48 hours before travel.
  • Guaranteeing prompt advice and certainty of trip delivery in an uncertain environment.
NEW BOOKING POLICY AS PER OUR REVISED COVID-19 T&C’s

For new &Beyond lodge and camp bookings:

  • We have removed our provisional hold periods allowing bookings to hold space for up to 30 days. You will only be contacted to make a decision when there is a confirmed booking asking for the same dates.
  • In order to confirm a booking, a deposit will be requested and the &Beyond accommodation portion will be 100% refundable for cancellations up to 48 hours before the date of arrival.
  • Final payment will be requested 60 days before travel and the &Beyond accommodation portion will also be 100% refundable for cancellations up to 48 hours before the date of arrival.
  • All our 2020 rates and offers have been extended into 2021.
  • These flexible terms will only apply to COVID-19 related reasons for cancellation as listed in our revised COVID-19 Terms & Conditions

Where possible we are encouraging our preferred suppliers (accommodation, partners, airlines, ground-transport, National Parks etc.) to agree to similar terms as ours. We will advise new bookings of any non-refundable services at the time of deposit request.

CERTAINTY OF TRIP DELIVERY

Due to our size, scale and financial strength, as both a tour and lodge services operator, we are able to guarantee prompt advice and certainty of trip delivery in an uncertain environment. This is managed and ‘underwritten’ by our expert travel services, provided by a superbly qualified team of 200 Travel Specialists, across 3 continents.

As a result we can guarantee, (where the full itinerary is booked with us), that the trip will be able to travel even though it may not be the itinerary originally booked. If a product originally quoted is not able to render the service at time of travel then we will find an alternative as follows:

  • If, as an alternative, we are able to accommodate the traveller in one of &Beyond’s lodges and camps, then the traveller’s booking will be amended at no charge (even if it comprises an upgrade) but may incur additional costs for logistic changes if the &Beyond lodge is not in the same destination as the product originally booked.
  • If the alternative product is of a lower standard than originally booked then the traveller will receive a refund of the difference in product less any deposits lost.
  • If the alternative product is of a higher standard than originally booked then the traveller will be quoted the difference in cost and may still choose to cancel. Deposits refundable on cancellation will depend on the product booked in the itinerary and their cancellation policies.  Any deposits paid on &Beyond accommodation will be refundable as per our Covid-19 T&C’s detailed above .

The above scenarios are possible for any new bookings received from the 5th May 2020 for travel dates into the future.

Existing bookings with &Beyond

BOOKINGS TRAVELLING AFTER 1 OCTOBER 2020

Given the fluidity of global events, we recommend guests not make a decision until 60 days prior to the confirmed travel date. Deferral of any booking scheduled to prior to 60 days from travel will be considered at &Beyond‘s discretion.

Where the same global conditions (varying worldwide travel restrictions) exist 60 days prior to the start date of the itinerary, then guests may consider postponing their bookings up to a year after the original travel date and carry forward 100% of the booking’s value to the future booking (as per our Covid-19 terms and conditions).

*Against the backdrop of various restrictive interventions that have recently been imposed by not only the South African government but also various governments within our source markets in an attempt to stem the spread of COVID-19, all of which measures fall entirely beyond the control of &Beyond (i.e. border closures, restrictions on international flight schedules, travel bans and lockdowns), &Beyond has had no option other than to invoke the provisions of force majeure under its trading terms resulting in the suspension of all obligations by the parties under the trading terms until such time that the force majeure events have been lifted or cancelled by the various governments.

COVID-19 Protocols

We’re making no exceptions with our COVID-19 Protocols to ensure we still go beyond the expected

Download our COVID-19 Protocol FAQ's

Community Resilience to COVID-19

COVID-19 is on the move – at warp speed – and Africa’s vulnerable communities need our help: none more so than those situated in the remote areas surrounding our lodges. We are supporting our community development partner, Africa Foundation, in its call for assistance.

The various restrictions imposed by the countries where we operate in the context of COVID-19 have forced most of our projects with Africa Foundation to be temporarily suspended. While these will restart as soon as possible, we believe that, in the meantime, it is critical to increase the resilience of rural communities to the threat posted by COVID-19. For this reason, they have re-prioritized a number of projects, particularly those to do with the provision of water. We are also supporting Africa Foundation with their fundraising efforts for:

  • Borehole creation, which will provide clean, safe and accessible water
  • The provision of Hippo Water Rollers, 90 litre barrels that roll easily over the ground, providing an easy means of transport and storage for large volumes of fresh water
  • The provision of basic supplies to clinics in rural areas

To find out more about these initiatives and to donate please click here

CONSERVATION ACTIVITIES

While we believe that protecting rural communities is one of the best things that we can currently do to protect the land and the wildlife, the wildlife-management and conservation activities are continuing at &Beyond lodges during the COVID-19 crisis.

Many of our lodges throughout Africa are situated within national parks, which are run according to government regulations. Recognizing that the security of these reserves will be one of the main challenges faced during this time, we have retained skeleton staff at all our &Beyond lodges and camps. While strict social distancing measures are being applied to ensure the health of these staff members, their presence in the field serves a vital security function. With no tourists and far fewer numbers of vehicles moving through the reserves at the moment, there is currently a far higher risk of poaching, something that we can go a long way towards offsetting by keeping a basic number of staff moving around the reserve.

At private reserves such as Phinda Private Game Reserve in South Africa, where the land is owned and managed by &Beyond, additional security measures have been implemented. In addition our teams are working closely with local community leaders to bring accessible, clean water to rural clinics, orphans and vulnerable children, care centres and homes.

TALK TO US IF YOU ARE CONCERNED

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